Plesk - Urchin Stats Does Not Work

Product versions this article applies to:

  • Plesk 7.6.1 for Windows

 

SYMPTOMS

Urchin web statistics is not updated. Expecting event log you can see the error:

Event Type: Error

Event Source: statsmng.exe

Event Category: None

Event ID: 1

Date: 10/30/2006

Time: 5:06:00 PM

User: N/A

Computer: 85067-WEB

Description: Execute C:\Program Files\Urchin\util\uconf-export.exe -f C:\Program Files\SWsoft\Plesk\admin\db\tmpF.tmp failed: Usage: uconf-export [-f file] Execute file name: C:\Program Files\SWsoft\Plesk\admin\bin\statsmng.exe

CAUSE

File name for urchin configuration file is encoded improperly.

RESOLUTION

1. Install attached update for Plesk 7.6.1

2. Upgrade Plesk to 8.1.0

ATTACHED FILES:

urchinprovider.zip