Plesk - 'getProductVersion failed'

When trying to login to Plesk if you receive the following error then the steps below should correct the issue:

getProductVersion failed

  1. Check the file '/usr/local/psa/version' to see if it is empty:

    # cat /usr/local/psa/version
  2. If the version file is empty then you will need to run the following command to see what version of Plesk is currently installed:

    # rpm -q psa
    psa-8.0.0-rhel4.build80060425.18

  3. Now you will need to add the above line to '/usr/local/psa/version':

    vi /usr/local/psa/version
    80060425.18

  4. Next restart Plesk and you should be able to login:

    # /etc/init.d/psa restart
    Processing config directory: /usr/local/psa/admin/conf/httpsd.*.include
    Syntax OK
    /usr/local/psa/admin/bin/httpsdctl restart: httpd restarted