Cpanel 11 Partial Update

Since the release of cPanel 11, we have noticed a number of instances where the cPanel 11 release update failed to complete. The symptoms can vary, including blank pages being drawn from certain features, with the most commonly reported issue being that account creations are exiting prematurely, claiming immediately that the account creation is complete. Additionally, account creation, suspension, unsuspension and removal may fail.

This is occurring because /scripts/updatenow was executed (or run from update system software in whm) without a subsequent call to upcp. As a result, /scripts is updated to the latest available modules available with cPanel 11, while the rest of the system remains configured for the older builds.

You can confirm whether or not this is the case on your system by executing from the command line:

perl -c /scripts/wwwacct

If this command returns errors, then you will need to update. Here is what you can expect to see if a problem exists:

root@localhost [~]# perl -c /scripts/wwwacct

Can't locate Whostmgr/Accounts/ in @INC (@INC contains:

/usr/local/cpanel /scripts /usr/lib/perl5/5.8.7/i686-linux
/usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i686-linux
/usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.5
/usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3
/usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1
/usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl .) at
/scripts/wwwacct line 10.

BEGIN failed--compilation aborted at /scripts/wwwacct line 10.
root@localhost [~]#

Suggested Fixes:

If you wish to stay with cPanel 10.x, you will need to execute the following commands from the command line:

echo "CPANEL=stable" >> /etc/cpupdate.conf
/scripts/upcp --force

If you would like to continue with the cPanel 11 updates (recommended), you will need to execute the following commands from the command line:

/scripts/upcp -force

You can the recently released a new installer (for fresh installs only) that solves many of the cPanel 11 installation problems download the installer at: